Frequently asked questions

Orders and payments

Check the model name, format, colour and package contents before adding it to the cart. Accessories are included only when stated in the chosen variant or set. Compare the AGE-R devices.

You can use the methods available at checkout, with secure payment handled by Viva.com. At the moment we do not offer instalment payment. Before paying, check the summary with products, any discounts and shipping.

Write to us right away stating the order number and the requested change. We can act before fulfilment, if processing allows. If the parcel has already left, the terms of withdrawal and return.

Shipping and delivery

We ship from Hong Kong. VAT and customs duties are included in the price, with no extra costs on delivery. Preparation takes 1–5 business days; transport after shipping takes 8–14 business days. Estimated total: 9–19 business days from order confirmation, excluding Saturdays, Sundays and holidays, unless a different term is communicated before purchase or agreed with you. Read the shipping policy.

Standard shipping is free from €59,99, calculated on products after discounts, in the destinations where the option is available at checkout. Below the threshold the cost is shown before payment. Only the addresses accepted at checkout are served.

Check the link in the shipping confirmation and your spam folder. The code may be created before the courier's first scan. If the communicated term has passed, or the parcel shows as delivered but you have not received it, contact us with the order number: we will help you with the checks.

Returns, refunds and warranty

For purchases as a consumer you can notify us of withdrawal within 14 days of delivery, without stating a reason. Write to info@medicube-europe.com; the order number and items help us identify the purchase. You then have 14 days from the notification to ship back. Full conditions.

For goods delivered sealed that, after opening, are not suitable to be returned for reasons of hygiene or health, the exception provided by law applies. It is not an automatic exclusion of any opened product and does not limit your rights for defective or non-conforming items.

In case of change of mind the direct cost of the return is at your expense. For defective, damaged or wrong products, the remedies due are at no cost. The withdrawal refund uses the same payment method, unless otherwise agreed, and may be withheld until the goods are returned or until proof of shipment, whichever is earlier.

Contact us as soon as possible with the order number and some photos of the product, the packaging and the shipping label. When due we provide replacement, refund or another remedy provided by the legal warranty, without charging you the return costs.

Products, support and privacy

Check the product page and verify the label and manual of the package received. The AGE-R modes change between models. If an important piece of information is missing, ask us before purchase.

Write to info@medicube-europe.com or use the Contacts page. For an order state the relevant number; do not send passwords or full card details.